New support/returns procedure aims to extend consumer Distance Selling Regulations rights beyond the first 7 days after a purchase.
New support/returns procedure aims to extend consumer Distance Selling Regulations rights beyond the first 7 days after a purchase.
If you’ve spent any significant time on UK tech forums you’ll have have seen questions concerning speculative PC component buys – primarily what to do if it’s not quite the keyboard/mouse/headset etc. for you, but also if it’s not quite up to expectations (as sometimes is the case with monitor dead pixels for instance). Using UK Distance Selling Regulations, a series of consumer rights on mail order and internet purchases, is very often suggested as a suitable means to return products and typically only incurs the cost of return postage. However DSR only applies in the first 7 days following receipt of goods, leading to plenty of normally savvy customers being caught out for not going to the forums quickly enough.
In a move which should reassure consumers before parting with hard earned Pounds Overclockers UK have unilaterally decided to double the protection period on new purchases, offering a 14 day Satisfaction Guarantee following the receipt of goods. The value to a customer is immediately obvious: most of the risk is taken out of buying, even if the product works exactly as advertised and you have plenty of time to test it out.
OCUK Manager Andrew ‘Gibbo’ Gibson said:
So not only is OcUK behind the 7 day DSR, but were going one better and doubling the DSR period here at OcuK to 14 days, nothing but satisfaction guaranteed and proving to all we are serious about becoming the best UK etailor when it comes to customer service and raising the bar in the UK.
The full text of the guarantee can be read below.
The satisfaction of our customers comes first at Overclockers UK. Not only do we aim to offer the latest product at great prices, but would like to ensure that the customer is happy with the purchase. Instead of the regular 7 working days set forth by the Consumer Protection (Distance Selling) Regulations 2000, we are offering every consumer an extended 14 day satisfaction guarantee. If you would like to return your order, you may do so within the first 14 days after receipt of the order. Simply call the Technical Support and Returns at 0871 200 5053 or contact us via WebNote. At Overclockers UK we value your business and feedback.
An OCUK Forum thread discussing the change in returns policy can be found here.
