EVGA have discovered that a small batch of their 1300W and 1000W Power Supplies are affected.
EVGA have discovered that a small batch of their 1300W and 1000W Power Supplies are affected.
EVGA has issued the following update notice in regards to some of the power supplies in their Supernova range.
EVGA has discovered that a small batch of our 1300W & 1000W Power Supplies (P/N: 120-G2-1300-XR, 220-P2-1000-XR, 120-G2-1000-XR) did not meet the quality levels that EVGA stands behind. There is insufficient insulation on the thermal pad by a heatsink which may cause the Power Supply to shut down or be unable to power on. If you have one of these part numbers, please fill in your serial number below on this page to see if your power supply is affected.
We’re sorry for this inconvenience and to help ease the hassle we are including an EVGA T-shirt with your new power supply shipment.
If you have any questions, please contact our customer service number for your region:
Americas / Canada: 888-881-3842 toll free or 714-528-4500, Option 9
Europe: +49.89.189.049.11
APAC: +886.2.82262868
Global Email: psusupport@evga.com
Thank you,
EVGA Management
NOTE: This symptom should not occur on ANY Power Supply that was purchased on October 1st, 2013 or later.
If your part is affected you will have the option to register your product for the RMA or continue with an RMA if your product is already registered. Where possible, RMA’s for these serial numbers will be setup with free expedited shipping and a return label. Upon receipt of the new Power Supply, please use the included return label to send back your old power supply, cables and accessories to EVGA.We’re sorry for this inconvenience and to help ease the hassle we are including an EVGA T-shirt with your new power supply shipment.
If you have any questions, please contact our customer service number for your region:
Americas / Canada: 888-881-3842 toll free or 714-528-4500, Option 9
Europe: +49.89.189.049.11
APAC: +886.2.82262868
Global Email: psusupport@evga.com
Thank you,
EVGA Management
Below are a list of products affected.
– EVGA SuperNOVA 1000 G2 Power Supply (120-G2-1000-XR)
– EVGA SuperNOVA 1000 P2 Power Supply (220-P2-1000-XR)
– EVGA SuperNOVA 1300 G2 Power Supply (120-G2-1300-XR)
If you have any of these go here for more information on how to check if your power supply is defective.
